US Senators Move to Block AI, Offshore Call Centers in Jobs Bill

• Bipartisan bill protecting U.S. jobs and enhancing consumer privacy.
• Legislation outlining penalties for outsourcing and incentives for domestic operations.

On July 30, 2025, CBS News reported that U.S. Senators Bob Casey (D-PA) and Sherrod Brown (D-OH) introduced the bipartisan “U.S. Call Center and Consumer Protection Act of 2025.” The proposed legislation seeks to limit the offshoring of call center jobs and regulate the growing use of artificial intelligence in customer service. It aims to preserve domestic jobs and strengthen consumer data protections.

According to Mitrade, the bill mandates that businesses notify the Department of Labor (DOL) at least 120 days prior to transferring call center jobs overseas. Additionally, the DOL will create a public list of companies outsourcing customer service operations. Businesses on this list for three years will become ineligible for new federal grants and loans. Conversely, companies that retain their call centers domestically will receive preferential treatment for federal contracts.

The legislation also focuses on improving transparency and empowering consumer choice in service interactions. Call center agents must disclose their physical location upon customer request. In turn, customers will have the right to request a transfer to a U.S.-based human representative. This provision gives customers greater control over their service experience.

The bill garnered strong support from labor unions. The Communications Workers of America (CWA), which represents call center employees, voiced approval of the legislation. Dan Mauer, CWA’s Director of Government Affairs, praised the bill for addressing concerns over outsourcing and unregulated reliance on AI technologies. He warned that unchecked AI adoption could erode job skills and degrade service quality for consumers.

Senator Casey highlighted growing consumer frustrations with automated systems that offer limited human support. Per CBS News, he also noted the potential risks to Americans’ private data when handled by offshore entities. Casey framed the legislation as tackling both employment challenges and data security threats.

The proposal reflects broader societal and economic concerns over the rapid adoption of AI in the workplace. Legislators pointed to fears surrounding worker displacement. They also raised concerns that AI could compromise the security of sensitive consumer information during interactions.